Doody's Review Service

Reviewer:	Renae Schumann, PhD, MSN, BSN, RN, CNE (Schumann Nurse Consulting, LLC)

Description
This aides nursing faculty in dealing with and managing incivility in student situations, with other faculty or with patients. There are multiple charts, illustrations, examples, and cases in each chapter. This is the third edition, with the previous editions published in 2013 and 2017.

Purpose
The purpose of this book is to help faculty and nurse leaders address challenges of incivility in students and other faculty, and to prepare students for the realities of nursing practice where people are not always nice and easy to get along with. There are several scholarly resources within the book including personal stories, illustrations, models exemplars, and practice tools which strive to promote civility and professionalism. The book offers ethical problems for students, faculty, nurses, nurse leaders, and all healthcare professionals. It offers evidence-based interventions for faculty use, and these interventions can be implemented at any point in the nursing curriculum. This book meets the objectives that it clearly sets forth with all of the resources and additional content that it provides.

Audience
This book's audience is nursing faculty and other nurse leaders as they teach, mentor, and role model for nursing students and junior staff. The book targets academia and curriculum development, and is therefore appropriate for both senior expert nurses and novices. There are different methods of delivering the content, which makes it accessible and appropriate for all learners. This author has published many books on this topic and is a well-known authority.

Features
This book sets the stage for storytelling that occurs throughout the chapters. It talks about the costs and consequences of incivility and other abusive behaviors, and it discusses stress as a contributor of incivility as well as the impact that COVID-19 had on stress and incivility. There are descriptions of campus violence that bring forth the major concerns with incivility and it includes ways to raise awareness of the detrimental impact of incivility on patient care and on the workplace environment. The book emphasizes the need for ethical, principled leadership to overcome some of the devastating effects of the incivility that is so prevalent, including role modeling of proper behaviors and pathways for showing a systematic approach to sustain organizational and healthy workplace environments. Also highlighted is the importance of becoming proficient and effective at meaningful communication that does not contribute to incivility. The book outlines teaching-learning strategies for nursing faculty and students as they create positive and inclusive environments. It discusses the negative impact of stress and burnout on nurses' overall health and well-being and ends with a promising note offering encouragement and positivity for transforming workplace and learning environments. The book has 12 chapters which discuss incivility in academic and workplace settings, the negative impact of incivility on those settings and the profound detriment to nurses' well-being. It concludes with strategies for healthy workplaces. Each chapter holds multiple illustrations and thought-provoking exercises and cases. Each section and component of the book is conversational yet instructive, and each diagram, chart, and other illustration holds value for educators. Especially important and extremely useful is the table which maps the competencies for the 2021 Essentials from the American Association of Colleges of Nursing (AACN). The best parts of the book are the strategies for co-creating healthy school and workplace environments. This book is a complete resource for faculty and nurse leaders.

Assessment
This book is of high quality and will be useful to students working within academic settings, faculty, and nurse leaders. It focuses on incivility in the academic setting, so it is of more value those in academia than professionals working with the general population or in corporate settings. A nurse scholar wrote this book for nurses, and it shows a deep understanding of the stressors inherent in the nursing school way of life. The updated version is justified since student populations and behaviors change, and the book keeps up with the changes. It is also necessary because of the provided update to the 2021 AACN Essentials and the author's competency mapping to these Essentials. I own a previous edition of this book and found that edition to be so helpful that I gifted it to other faculty. The same is true for this edition, but to a greater extent. This edition offers more content and help than the previous editions. This book is highly recommended.