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Customer Service
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Doody's Review Service (DRS) is published by
Doody Enterprises, Inc. Below are answers to Frequently Asked Questions
about DRS and this site. If you do not find the information you need here,
please contact for questions related to customer service.
Sales questions should be directed to .
If you have a question related to the purchase or availability of any of the titles found in
Doody's Review Service, please contact your medical book distributor.
Doody Enterprises, Inc., has no connection with the commercial sale
of any of the titles appearing on this site.
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Frequently Asked Questions (FAQ)
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- How much does DRS cost?
An annual subscription to DRS costs $0 and allows up to
librarians from an institution to have their own personal account.
The fee for additional librarians is $0.00 / librarian during the subscription year.
- How can I order DRS?
You can order and pay for DRS directly at this site. Payment can be made
by credit card or check. You can also order through your subscription agent.
- Can I sample the service before purchasing?
Prospective subscribers are eligible for a free, no obligation 30-day trial.
.
Once you start your trial, please be sure to customize your specialty profile as
your profile determines which titles are included in your Weekly Literature Update.
Subscribers indicate that the Weekly
Literature Update e-mail is the most popular and useful feature of the service.
- Does the subscription price of DRS include Doody's Core Titles?
Yes! Doody's Core Titles is fully integrated into the Doody's Electronic
Journal website. Users can access core titles information through the DRS System Tools
or the Doody's Core Titles section of the DRS website.
Please Note: Doody's Core Titles information is not available for trial users.
- How can I change my e-mail address?
To edit your user information (including your email address),
.
If you are not logged in, you will be asked for your user name and password
and then directed to the "Update My Account" page.
- How can I change the specialties that are in my Weekly Literature Update?
To edit your specialty profile,
.
If you are not logged in, you will be asked for your user name and password
and then directed to the "Update Specialty Profile" page.
- I haven't received my Weekly Literature Update for a while. Why?
We publish the Weekly Literature Update every Friday at the web site and
transmit it by e-mail to every subscriber who has selected specialties for
his or her profile. If you are getting your update at the web site but not
via e-mail, we may have a bad e-mail address for you in the system
(to correct this problem, ).
If your email address is correct, the Weekly Literature Update may
be being filtered into a Spam folder. Please make sure that you
add csr@doody.com to your address book or list of approved
senders.
If you are still not receiving your Weekly Literature Update, please
email us at .
Please include your name, institution, email address (the one at which you should be receiving the Weekly Literature Update)
and email service provider (i.e. Name of institution, Hotmail, AOL, etc...).
- How often do you add new titles to the database?
Every week we add information about new book and software titles
we have received, as well as new expert reviews that we have
received and edited. Each year we receive approximately 3,000
new book and software titles from our participating publishers
and add each of them to our database. We publish our expert
reviews on approximately 2,000 of the new titles each year.
- Who are your reviewers?
Since we launched Doody's Book Review Service™ in 1993, more than 5,000
academically-affiliated clinicians have written reviews and completed
a ratings questionnaire for the books and software titles we have reviewed.
The reviewer's name and affiliation appear with each review.
- Where do Doody's Star Ratings® come from?
Unique to the review process is the star rating assigned to each review.
The stars correlate to the numerical ratings derived from the ratings
questionnaire completed by the reviewer in the course of assessing the
title. The questionnaire highlights 16 different elements (such as the
authority of the authors, and the quantity, currency, and pertinence of
the references) of the title. The rating system helps ensure that each
review is as fair and as objective as possible. The star rating system allows Doody's Book Review
Service™ to incorporate quantitative and qualitative analysis in its reviews.
Each review includes the full questionnaire along with the numerical rating and star rating.
- Do you ever publish "bad" reviews?
Certainly, although, as can be expected, most titles fall into the 3-star range.
Approximately 5% of all titles reviewed receive 5 stars and 5% receive 1 star.
Another 20% receive 4 stars and 20% two stars. The remaining 50% receive 3 stars.
- Can I purchase titles through DRS?
No. Doody Enterprises has no connection with the commercial sale of any of the
titles in its database. To purchase any title, we recommend you contact a medical
book wholesaler or the publisher of the title.
- Can I add users to my institution's DRS account?
If your user account is designated as an Account Manager, Administrative Contact, or Billing Contact, you can add and delete users from
your institution's account. All Account Manager functions related to your account are accessible
after logging in under the "Account Management" navigation menu heading.
If you are set up as the Account Manager, Administrative Contact or Billing Contact
for your account
to manage your account users.
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